Stay grounded on world class service.

Airline Services Training School

 Read More

IATA-logo
amadeus

The best airline services crew members in the world are IATA-certified. Learn how you can be one yourself!

Courses

airline-services-4Learn the basics of the travel and tourism industry and improve your customer service and sales skills in order to better advice clients about when and where to travel based on their needs.

Training Duration: 7 Days (except Saturday & Sunday)
Key topics:

  • The Travel and Tourism Industry and the Travel Professional
  • Geography in Travel Planning
  • Travel Formalities
  • Air Transport Essentials
  • Land transport: Passenger Rail, Car and Camper
  • Water Transport: Ferries and Cruises
  • Hotel Products and Services
  • Tour Packages
  • Serving the Travel Customer
  • Fundamentals in Air Fares and Ticketing

Inclusions:

  • IATA Foundation in Travel & Tourism Printed Book
  • IATA Foundation in Travel & Tourism Workbook
  • IATA Folded-out Map
  • IATA Reference Card
  • IATA Passenger Air Tariff Training Extract (online access)
  • IATA Registration and exam shipment fees
  • IATA Foundation in Travel & Tourism Diploma (after passing the exam)
  • Omni Souvenir items
  • Omni Training Certificates

airline-services-2Learn what it takes to work at one of the airline industry’s most visible airport positions and obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport. The course is designed to complement the training requirements outlined in the IATA Airport Handling Manual (AHM), the IATA Safety Audit for Ground Operations (ISAGO) and the IATA Passenger Services Conference Resolutions Manual (PSCRM).

Training Duration: 5 Days

Key topics:

  • Introduction to Airport and Airline Ground Operations
  • Computer Reservations and Departure Control Systems Function
  • Check-in Procedures for Passengers and their Baggage (Airport and Off-Site)
  • Conditions of Carriage, Boarding Procedures and Close-Out Messaging
  • Dangerous Goods Regulations
  • Managing Passenger Interactions
  • Aviation Security Requirements for Passengers and Baggage
  • Enhanced Passenger Facilitation
  • Future in the Industry
  • Aviation Security Requirements for Passengers and Baggage

Inclusions:

  • IATA Passenger Ground Services Textbook
  • IATA Registration and shipment fee
  • IATA Passenger Ground Services Certificate (after passing the IATA Exam)
  • Omni Training Certificate of Attendance
  • Omni Souvenir Items
airline-services-1Improve your management skills in accounting, negotiation, marketing, and product development.

Training Duration: 3 Days
Key topics:

  • Administration and accounting
  • Strategy and management
  • Tour packages
  • Sales and marketing
  • Social media strategy

Inclusions:

  • IATA Managing the Travel Business Textbook
  • IATA Registration and shipment fee
  • IATA Managing the Travel Business Certificate (after passing the IATA Exam)
  • Omni Training Certificate of Attendance
  • Omni Souvenir Items

Special Programs

Learn how to provide the best flight, accommodations and tour option, and how to ensure clients all necessary travel requirements. This course is complemented with the Amadeus Basic Reservations System.

Training Duration: 12 Days (except Saturday, Sunday & Holiday)

Key Topics:

  • The Travel and Tourism Industry and the Travel Professional
  • Geography in Travel Planning
  • Travel Formalities
  • Air Transport Essentials
  • Land transport: Passenger Rail, Car and Camper
  • Water Transport: Ferries and Cruises
  • Hotel Products and Services
  • Tour Packages
  • Serving the Travel Customer
  • Fundamentals in Air Fares and Ticketing
  • Display the General Information in the Amadeus Information System
  • Access Help Pages
  • Display Airline Availability
  • Create and Retrieve Passenger Name Record
  • Modify Passenger Name Record
  • Add Optional Elements in the PNR
  • Printing of PNRs and Itineraries

Inclusions:

  • IATA Foundation in Travel & Tourism Printed Book
  • IATA Foundation in Travel & Tourism Workbook
  • IATA Folded-out Map
  • IATA Reference Card
  • IATA Passenger Air Tariff Training Extract (online access)
  • IATA Registration and exam shipment fees
  • IATA Foundation in Travel & Tourism Diploma (after passing the exam)
  • Omni Souvenir items
  • Omni and Amadeus Training Certificates
Learn what it takes to work at one of the airline industry’s most visible airport positions and obtain the skills you need to provide assistance and related passenger services at check-in, gate and concourse of your airport. This course is combined with Amadeus Basic Reservations System.

Training Duration: 10 Days (except Saturday, Sunday & Holiday)

Key Topics:

  • Introduction to Airport and Airline Ground Operations
  • Computer Reservations and Departure Control Systems Function
  • Check-in Procedures for Passengers and their Baggage (Airport and Off-Site)
  • Conditions of Carriage, Boarding Procedures and Close-Out Messaging
  • Dangerous Goods Regulations
  • Managing Passenger Interactions
  • Aviation Security Requirements for Passengers and Baggage
  • Enhanced Passenger Facilitation
  • Future in the Industry
  • Aviation Security Requirements for Passengers and Baggage
  • Access Help Pages
  • Display Airline Availability
  • Create and Retrieve Passenger Name Record
  • Modify Passenger Name Record
  • Add Optional Elements in the PNR
  • Printing of PNRs and Itineraries

Inclusions:

  • IATA Passenger Ground Services Textbook
  • IATA Registration and shipment fee
  • IATA Passenger Ground Services Certificate (after passing the IATA Exam)
  • Omni and Amadeus Training Certificate of Attendance
  • Omni Souvenir Items

OMNI Certificate Courses

Learn the basics of airline passenger services and handling based on standard procedures.

Training Duration: 20 Days (except Saturday, Sunday & Holiday)

Key Topics:

  • Airline Passenger Services and Handling
  • International Airfares and Ticketing
  • Amadeus Basic Reservations
  • Service Personality
  • Aviation Security Awareness

Inclusions:

  • Training Hand-outs
  • 2 Sets of Uniform
  • OMNI Souvenir Items
  • Snacks/ Meals (LUNCH)
  • Aviation Complex Facility Tour
  • Airport Familiarization Tour
  • Training Certificates
  • Orientation and OMNI Facility Tour
  • Recognition and Awarding of Training Certificates
At the end of the course, the participants will be able to assist passengers with their travel needs at the different areas in the airport based on established procedures.

This course may be a prelude to IATA Passenger Ground Services Course.

Training Duration: 5 Days + 1 Day (Airport Familiarization/OMNI Aviation Complex Facility Tour)

Key Topics:

  • Passenger Departure and Arrival Flow
  • Passenger Acceptability
  • Ticket Acceptability
  • Special Passengers
  • Types of Baggage
  • Excess Baggage
  • Passengers at the Pre-Departure Hold Area
  • Passengers at the Arrival Area
  • Flight Disruptions

Inclusions:

  • Training Hand-outs
  • Training Exercises
  • Omni Training Certificate
  • Omni Souvenir items
At the end of the course, the participants will be able to gain knowledge and skills on fare construction and documentation of normal and special fares.

This course may be a prelude to IATA Foundation in Travel & Tourism Course.

Training Duration: 4 Days

Key Topics:

  • The Passenger Air Tariff Training
  • Introduction to Essential Terms
  • IATA Geography and Global Indicators
  • Pricing Units
  • Types of Fares
  • Fare Conditions and Restrictions
  • Fare Selection
  • Currency Rules
  • Specified Routing
  • Basic Fare Construction Rules
  • OW (One-Way) Through Fare Construction
  • Round and Circle Trip Fare Construction
  • Single Segment Q Surcharge
  • Taxes, Fees and Charges
  • The Electronic Ticket
  • Credit Cards
  • Children and Infant Fares
  • Special Fares
  • Electronic Miscellaneous Documents
  • Consolidator and Net Fares
  • Billing and Settlement Plan (BSP)

Inclusions:

  • Training Hand-outs
  • Training Exercises
  • Omni Training Certificate
  • Omni Souvenir items
At the end of the course, the participants will be able to learn to how to create an airline passenger record using Amadeus Global Distribution System.

Training Duration: 5 Days

Key Topics:

  • Display the General Information in the Amadeus Information System
  • Access Help Pages
  • Display Airline Availability
  • Create and Retrieve Passenger Name Record
  • Modify Passenger Name Record
  • Add Optional Elements in the PNR
  • Printing of PNRs and Itineraries

Inclusions:

  • Training Hand-outs
  • Training Exercises
  • Training Certificate

READY TO START YOUR JOURNEY?

Register Online